真話藥水

Please advise Ms. XXXXXX that the refund of $78.60 has been posted to our credit card account.

We fail to detect any hint of apology from Ms. XXXXXX’s response.  In fact, Ms. XXXXXX alluded that I was “a customer that they are unable to please.”  My husband and I feel strongly otherwise.  Had Ms. XXXXXX shown any sincerity in amending the situation in the first place, we wouldn’t have had to resort to filing a complaint with both the Better Business Bureau and the PostalAnnex+ headquarters.

We’re satisfied with the resolution, not with Ms. XXXXXX’s attitude.  But that’s the way it is and there’s nothing we can do about it, except to vote with our dollars and ask our friends to do the same.